Purpose of Practice
The purpose of this initiative was to provide the Wyoming Liquor Divisions retailers with a 24 hour ordering and information system.
Success or Improvements
By providing our retailers with a web site that provides online ordering we have provided increased customer service and taken some of the strain off of our accounting department that provides telephone ordering service during business hours.
Evaluation of the Practice
We currently have 724 out of 1200 retailers actively using eliquor and 46 industry reps using eliquor. The web site receives just under 5,000 hits a month with approximately 2,500 orders placed per month.
Name: Scott Sheppard, IT Administrator
Agency: Wyoming Liquor Division
Address: 1520 E. 5th Street, Cheyenne, WY 82002