Purpose of Practice

The purpose of this initiative was to replace the County's aging and no longer supported Point of Sales system and to streamline credit card sales transactions in a secure manner.

Description of Practice

Systems Technology Group (STG) was awarded the Contract to replace the County's legacy Point of Sales Solution with a Microsoft Dynamics Retail Management System software package and IBM SurePOS700 terminals with X-3400 Series Servers. Software and Services from Shift4 was also deployed to provide secure credit card processing and the storing of sensitive credit card data. Systems Technology Group has written a number of customizations, and reports for the Point of Sales application in order for the baseline product to meet the Departments needs. An extensive interface has been also written to communicate data between the Point of Sales and Warehouse Management System. The IBM System Director Software package was also purchased in order to proactively monitor the health of the entire Point of Sales environment and deploy software updates to all IBM servers and terminals.

Success or Improvements

The end to end POS Solution has produced a number of improvements for the Department to include: -A secure and faster credit card transaction based sale -Flexible and extensive reporting capability -Ability to scale up with the number of stores -Ability to customize the POS environment to meet the needs of the Department and customers -Ability to integrate with multiple third-party systems -24/7 software and hardware vendor support

Recognition

Soon to be published case study for IBM and Microsoft. Article featured in StateWays magazine. IT Manager will be a guest speaker at the 2011 Retail Store Solutions Sales Summit.

Contact

Name: Jhason Abuan 
Agency: Montgomery Co. MD Department of Liquor Control 
Address: 16650 Crabbs Branch Way, Rockville, MD 20879 
Tele: 240-777-1916 
Email: jhason.abuan@montgomerycountymd.gov