This Special Orders User Guide outlines how control jurisdictions handle temporary listings and special order requests for beverage alcohol products. It details what to do and whom to contact for each agency.

Click to review the In-State & Craft Distilling in Control States.

  • Alabama

    Alabama Alcoholic Beverage Control Board

    Email: Melissa Jenkins, Pricing Manager 
    Tel:  (334) 260-5438

    -or-
    Email: Catherine Sistrunk, National Acct. Supervisor
    Tel:  (334) 290-4250

    Special Order/Temporary Listing Process

    New item

    • Request for Special Order products made by Account or Supplier (on behalf of Account).
    • Supplier completes price quotation forms or new vendor packet.
    • Purchase order placed by state with Supplier.
    • Product is shipped to state warehouse, then to a local store for purchase.

    Previously sold item

    • If the inventory is available in the warehouse, the product is shipped to the store for Account to purchase.
    • If the inventory is available in another store, the product is transferred to a local store for Account to purchase.
    • If inventory is not available in warehouse or stores, purchase order is placed with Supplier.

    Product Collection

    • All orders and products must be purchased and picked up from the local ABC Store.

    Order Initiation

    • National Account Manager

    • On-Premises Licensee

    • Supplier (Brokers cannot initiate)

    Minimum Quantity

    • All Special Orders must be in case quantities.

    • For some ongoing Special Orders, the ABC store may allow single bottle sales.

    Order Placement

    Timing

    • Product available in store: immediate.

    • Product available in the warehouse: 3-5 days.

    • Product ordered from supplier: 6-8 weeks or sooner if the Supplier chooses faster (courier) shipping methods.

     

  • Idaho

    Idaho State Liquor Division (ISLD)

    Mary Botts, Retail Administrative Coordinator
    Main Number:  (208) 947-9400

     

    Special Order/Temporary Listing Process

    For National/Chain Account Mandates:

    • Supplier, Broker, On-Premises Account, or National Account Manager need to notify Idaho State Liquor Division via letterhead with all the chain account mandate details: participating accounts, date range of mandate, product/products, and depletion forecast.

    For a Special Order product new to the state:

    • A customer or on-premise account must request the item at a local liquor store.
    • All requests and inquiries submitted, the Special Order Desk will request the following documentation: Required documentation: Standard Quote (full case pick, Special Order/Allocated Item – selected on the Pricing Calculator) and all new vendor setup paperwork, if a brand-new supplier, located here: Idaho State Liquor Division - Supplier Information. ISLD holds the inventory of some SO products in the warehouse.

    Product Collection

    • All orders and products where the request was made must be picked up by On-Premise Accounts at the preferred/designated ISLD store.

    Order Initiation

    • Order initiation is done by an On-Premise Account or retail consumer at local retail liquor stores
    • Supplier initiated requests for national/chain account mandated items: must include a letter from the National Chain Account Manager to specialorders@liquor.idaho.gov

    Minimum Quantity

    • Store stocked new products can be purchased by the bottle.
    • Special Orders must be ordered by the case.

    Order Placement

    • All Special Order requests must be placed by the on-premise account or retail consumer at an ISLD retail store.
    • ISLD will place the order with the supplier.

    Timing

    • The product can be delivered to the ISLD store within 5 days if the SLO item is in the warehouse,
    • For product not in warehouse, retail stores may receive the product 5-10 days after the supplier has delivered product to the warehouse. 
  • Iowa

    Iowa Alcoholic Beverages Division (IABD)

    Email:  Nicole Scebold, Products Manager
    Phone: (515) 281-7416
     

    Special Order/Temporary Listing Process

    • Supplier notifies Iowa ABD of special order requirements.
    • Iowa ABD can at its discretion allow for a ‘temporary listing” for 90 days (can be renewed if necessary)
    • Supplier notifies Class E Accounts that On Premise Account or National Account will be placing order.
    • Account places order and picks up from Class E.
    • Any orders with Suppliers outstanding past 90 days will be cancelled.

    Product Collection

    • ABD delivers product to class E license.
    • On-Premise or National Account picks up product at Class E licensee.
    • On-Premise or National Account can arrange for delivery from class E licensee.

    Order Initiation

    • Supplier initiates process with Iowa ABD.
    • Account must place order with Class E licensee.

    Minimum Quantity

    • All special order products must be ordered in case quantities to the Iowa ABD.
    • Class E licensee may allow for bottle purchases.

    Order Placement

    Timing

    • The special order process takes 4-6 weeks from product request with ABD to the time ABD delivers to the class E licensee.
    • Choosing to process the product as a Temporary Listing can shorten the turnaround time.
    • Any outstanding orders with Suppliers past 90 days will be cancelled.
  • Maine

    Maine Bureau of Alcoholic Beverages and Lottery Operations – BABLO

    Email: Tracy Willett – Spirits Operations Manager
    Phone: (207) 287-6753 
    Email: MaineSpirits@maine.gov 

    Special Order/Temporary Listing Process

    BABLO does not have a "special order" process per se. Products are listed or limited allocation orders.

    • The Supplier or Broker presents and lists product(s) through the state of Maine.
    • Product must be listed with NABCA and have an assigned NABCA code prior to submission to Maine for consideration.
    • Supplier or Broker provides all required paperwork, fees, samples, etc. and must be received by BABLO not later than three (3) weeks prior to the Maine Commission meeting for listing consideration, including a $150.00 listing fee.
    • Supplier/Broker provides product info/quote, and which reseller Agent purchases for the On-Premise Account to buy the product under limited allocation.

    Product Collection

    • Pickup from reselling Agent or State warehouse delivery from reselling Agent.
    • Resellers are a subset of off-premise retailers who can sell to the On-Premise Account.
    • If the product is not in the store, reselling Agent orders from the warehouse.

    Order Initiation

    • Supplier 
    • Broker

    Minimum Quantity

    • One bottle minimum.

    Order Placement

    • Account must place an order with their nominated reseller agent who then places the order through the web portal to BABLO.

    Timing

    • Average around 6 weeks allowing for presentation to BABLO.
    • Up to one week for delivery to a licensed agency liquor store/reselling agent.
    • Timing can be significantly reduced by Supplier using faster shipping methods (courier) for immediate delivery to the contracted state warehouse.
  • Montgomery County, MD

    Montgomery County Department of Liquor Control (DLC)

    Communications/Ordering Center
    (240) 777-1900

    Email: Melissa Romeo, Manager
    Phone: (240) 777-1957

    Special Order/Temporary Listing Process

    Special Order Products which are not stored in a warehouse or DLC Retail Stores:

    • Order placed for special order products with County.
    • Once the product arrives at the warehouse from supplier, the item will go out to the store or licensee or DLC Retail Store on the next order shipment.
    • Licensees also have the option to pick up the special order product directly from the DLC Warehouse once it has been received by the supplier.

    Product Collection

    • Delivery to the licensee from Montgomery County DLC warehouse.
    • Pick up from Montgomery County DLC Retail Store.
    • Pick up from Montgomery County DLC warehouse.

    Order Initiation

    • DLC Licensees and County stores can initiate orders.
    • Supplier and distributor reps. can initiate orders on behalf of licensees.

    Minimum Quantity

    • One (1) case if delivered from the warehouse.
    • One (1) bottle if purchased from a DLC Retail Store.

    Order Placement

    Licensees can order the product by the following methods:

    Timing

    • Special orders may be sourced from MD Distributor (if available) resulting in 1 week or less lead time. 
    • Supplier sourced special orders, maximum 4 weeks.
       
  • Michigan

    Michigan Liquor Control Commission (MLCC)

    Brenda Whitford
    Phone: (517) 284-6324

    MLCC Help Line 
    Phone: (800) 701-0513
    Email: mlccinfo2@michigan.gov

    Special Order/Temporary Listing Process

    Michigan does not allow special orders, only a listing process.

    • Supplier to State - Supplier files a listing through EQuote. Commission approves almost all items. Upon Commission approval, State lists items 30 days from EQuote deadline date. There are four Authorized Distribution Agents (ADAs) in the state of Michigan. Purchases Orders are created by the state to pay suppliers and inventory in ADA warehouses moves from supplier to state. Items are delisted if the following exist: (1) Items with a shelf price of less than $50 and sales of less than twelve cases in a year (2) Shelf price between $50.00 and $249.99 and no sales in a year and (3) Shelf price $250 or greater and no sales within five years 
    • On-Premise Account / Sales Rep - Places order (1 week before promotion) through the state online system, for product delivery to On Premise Account.

    Product Collection

    • Delivered to On Premise Account if a minimum of one 9L case.
    • On Premise can pick up full cases at the ADA.
    • MI allows 12 emergency orders per year per licensee that must deliver within 18 hours. ADA may charge $20.
    • SDD (authorized Off Premise licensee) can sell to On Premise at a maximum of one case per month.

    Order Initiation

    • Supplier must have the product listed before the product can be ordered by the licensees.

    Minimum Quantity

    • The minimum order quantity is by the bottle.
    • Account must order a 9-Liter case for free delivery.

    Order Placement

    Timing

    • Total Lead Time 6-8 weeks:
      • 6 weeks from approval to supplier shipment arrival at the warehouse.
      • Plus a week for delivery to store or pick up.
  • Mississippi

    Mississippi Department of Revenue ABC Division (MS ABC)

    Email:  Chip Jones, Deputy Director, Alcoholic Beverage Control Division
    Phone: (601) 856-1342

    Special Order/Temporary Listing Process

    The following process applies only to Special Orders.

    • There is a minimum R12 sales threshold of $1,000 for special order items - some exception apply, i.e. highly allocated, store picks, etc. (this excludes National Account mandates)
    • Each individual account must place its own orders or approve an order to be placed by the broker representative
    • New products require price quote from Supplier.
    • Each new item requires an individual price quote. The Price Quote Form may be found: https://www.dor.ms.gov/ABC/Documents/Price%20Quote%20Form.xls

    Product Collection

    Bailment Items

    • MS ABC will deliver the product to the On-Premise Account but there is a 10-case minimum order to the On-Premises Account. 
    • It does NOT have to be 10 cases of the same product.

    Order Initiation

    • On-Premises Account 
    • Broker

    Minimum Quantity

    • All Special Orders must be in case quantities.

    Order Placement

    Timing

    • 4-6 weeks depending on Supplier's shipping schedule to MS ABC warehouse. 
    • Approval and PO’s can take two days.
    • Timing can be significantly reduced by the Supplier faster shipping method (courier) for immediate delivery to the MS ABC warehouse.
       
  • Montana

    Montana Department of Revenue (MTDOR)

    Email:  Lisa Patzer, Purchasing Agent
    Phone: (406) 444-4003
     

    Special Order/Temporary Listing Process

    • Any product that is not regularly listed is a special order.  
    • MTDOR will warehouse products on a temporary basis.  
    • For National Account promotions, orders usually fall under MTDOR's Promotion Program.  
    • The Supplier is responsible for filling out a Promotion Agreement.
    • Supplier or Broker must sell/coordinate which Off-Premise Account the On-Premise will purchase from, and make sure product is available in the off-premise store.
    • Account purchases product from the off-premise store. 

    Product Collection

    • All On-Premises orders are picked up at the nominated Off-Premise store.

    Order Initiation

    • Supplier submits special promotion requests which enables the supplier to ship more products to the warehouse. 

    Minimum Quantity

    • One case minimum.

    Order Placement

    • See above for contact.

    Timing

    • For new products, it may take up to 10 weeks based on Supplier delivery.
    • Timing can be significantly reduced by Supplier using alternative faster shipping methods (courier) for immediate delivery to the warehouse.
    • Once in the MTDOR warehouse up to one week based on the delivery schedule.
  • New Hampshire

    New Hampshire State Liquor Commission (NHSLC)

    NHLC:  info@liquorandwineoutlets.com

    Email:  Lisa Lassonde 
    Phone: (603) 230-7040 

    Special Order/Temporary Listing Process

    The New Hampshire Liquor Commission (NHLC) has two methods for managing Special Order Products:

    Standard Method

    • Account, Broker, or Supplier requests product through the NHSLC. 
    • Supplier or Broker (Vendor of Record) submits product info/quote to the state. 
    • The account is notified when a product has been delivered to the NHSLC warehouse.

    Direct Ship Method (managed by enforcement)

    • Supplier purchases a Direct Ship permit from the NHSLC.
    • Account orders product through the Supplier.
    • Supplier ships and invoices product directly to the Account.
    • Supplier sends 8% tax payment to the NHSLC.

    Product Collection

    • Delivery from NHSLC Warehouse.
    • Pick up from NHSLC store.
    • Direct delivery from Supplier with a direct shipper permit (not via NHDLC warehouse).

    Order Initiation

    • Account
    • Supplier 

    Minimum Quantity

    • Via NHSLC warehouse by the case.
    • Direct wine shipments by the case.
    • Direct spirit shipments by the bottle.

    Order Placement

    Account can place an order online through the NHSLC Web portal: www.nhliquorandwine.com.

    Timing

    • Expected turnaround 2-4 weeks based on Supplier delivery.  
    • Timing can be significantly reduced by Supplier using faster shipping methods (courier) for immediate delivery to the warehouse
    • Direct shipment to account can reduce the timing to 5 days.
       
  • North Carolina

    North Carolina Alcoholic Beverage Control Commission (NC ABC)

    Email: Greg Stallings, Director, Product & Pricing Division
    Phone: (919) 948-7903
     

    Special Order/Temporary Listing Process

    Special Order Listings – Inventory is not stocked in the NCABC Warehouse. The NCABC contacts the Supplier / Broker regarding availability. The Supplier / Broker may enter a price quote and request assignment of a special-order
    code.

    • The ABC Board places an order. After shipment is received in the NCABC warehouse, it’s delivered to the Board on their next delivery date. Accounts are then notified the product is available for pickup at the ABC Store.
    • 90-Day Temporary Listings – Products (20 Codes) are stored in the NCABC Warehouse for 90 days. Inventory remaining after 90 days must be collected from the NCABC Warehouse.
    • Supplier / Broker requests a 20-code listing from the NCABC, enters a price quote, and requests case number approval for warehouse shipment.
    • Product will be delivered to the ABC Board on their next delivery date.

    Product Collection

    • All on-premise orders are picked up at the nominated NC ABC store.
    • Some NC ABC stores may offer delivery for On Premise Mixed Beverage Account orders, based upon county tiering.

    Order Initiation

    • Supplier, Broker or National Account Manager can initiate the order with the NC ABC.

    Minimum Quantity

    • Minimum one case.
    • NC allows full pallet orders for larger volume placements.

    Order Placement

    • National Account Manager, Broker or Supplier may contact the NC ABC Commission by email:  sporders@abc.nc.gov

    Timing

    • For new items, timing may vary based upon supplier and availability.
    • Delivery to the ABC Store depends upon the delivery schedule. This may be up to 2 weeks depending upon store location.
    • Courier shipment by Supplier may reduce delivery time.
  • Ohio

    Ohio Division of Liquor Control (OH DOLC)

    Liquor Enterprise Service Center (LESC)
    Email: liquoragencyhelo@com.state.oh.us
    Phone: (614) 728-4784

    Special Order/Temporary Listing Process

    • OH DOLC provides Special Order Item (SOI) processing for wholesale requests . SOIs are not automatically replenished. It is up to the agencies to restock/ reorder when out of stock based on National Account orders.
    • Broker provides required information to list the SOI in Ohio through the normal listing process.
    • Once SOI is approved for listing, Broker is required to provide a Distribution List of agencies where product is required to be stocked for National Account to purchase. OH DOLC provides a template spreadsheet for the Broker to fill out to provide the distribution list.
    • Broker is also required to provide a signed Wholesale Commitment Letter that the NATIOANAL Account representative must sign, indicating commitment to purchase the requested volume.
    • Account purchases SOI (week before the promotion) from the off-premise Agency where product is sent (no pre-pay required).

    Product Collection

    • Account picks up product at agency. 
    • Most agencies will deliver to the On Premise Account.
    • SOI are intended for full case purchase. Wholesale accounts must purchase a full case.

    Order Initiation

    • National Account Manager
    • Broker

    Minimum Quantity

    • All special orders must be in case quantities

    Order Placement

    • See steps of Special Order process.

    Timing

    • SOIs must follow OH DOLC's listing process.
    • Deadline is 10th of the month. For example, April 10 deadline is for a June 1st listing
      meeting.
    • 60 days worse case to list and DLOC. Depending on timing 45 Days is typical.
    • Up to 2 weeks for Supplier delivery to OH Account picks up product at ABC warehouse
  • Oregon

    Oregon Liquor Control Commission (OLCC)

    Jen Townsend, Special Orders Coordinator 
    Phone: (503) 872-5040  
    Email: OLCC.SpecialOrder@Oregon.gov

    Special Order/Temporary Listing Process

    • All On-Premises accounts must place special orders through an Oregon liquor agent.
    • The agent places an order through the OLCC web portal.
    • After the supplier ships the product to the OLCC, the special order is shipped to the agent who notifies the Account that the product is available for collection.

    Product Collection

    • All On-Premises orders are to be picked up at the nominated OLCC agency store.
    • Some stores will deliver.

    Order Initiation

    • The account must place orders through their nominated OLCC Agent.

    Minimum Quantity

    • Off-Premises or Licensee may order one bottle minimum 750ml or greater.

    Order Placement

    • The liquor store (Agent) must submit the order electronically thru the application OLCC Liquor Agent services, via stores that have an account and a password.

    Timing

    • For warehouse carried Special Order Products items orders can take up to one week based on the agency delivery schedule.
    • Special orders generally filled within 4 to 6 weeks after the PO is issued.
    • Suppliers can expedite if they choose faster (courier) shipping methods.
  • Pennsylvania

    Pennsylvania Liquor Control Board

    Karen Romberger  
    Supervisor, Special Order Division
    Phone: (800) 332-7522, option 1 
    Email: ra-lbslo@pa.gov

    -or-

    Licensee Online Order Portal Support
    Phone: (800) 332-7522, option 5
    Email:  plcbloop@pa.gov

    Special Order/Temporary Listing Process

    The Pennsylvania Supplier acts as a distributor for Special Order products:

    • Supplier applies for SO code # from PLCB and notifies Broker of application (PLCB aims for 10 day turnaround).
    • Code # is sent to the “Vendor of Record”. Item and code are placed on the SO active list..
    • Broker or Supplier sales rep notifies the Account that product is available and can be ordered by the broker or supplier through the PLCB SO portal for the Account.
    • Broker enters order in SO portal, Account must approve the order in online order portal (LOOP), Broker may then deliver product to the Account’s designated PLCB store or the Account’s licensed premise.

    Product Collection

    • All orders and products are shipped from the Broker to a PLCB store.
    • On Premise Accounts may choose to have the order delivered directly to their licensed premise.

    Order Initiation

    • On Premise Account
    • Retail Customer

    Minimum Quantity

    • 1 unit

    Order Placement

    • On Premise Account places the orders with Broker by phone or with Supplier sales rep.
    • On Premise Account and Retail customers also have the ability to order directly online..

    Timing

    • If Special Order product item is in Broker warehouse, product can be delivered to the PLCB store in 1-2 weeks (less in the greater Philadelphia area).
    • For product not in stock or new 4-6 weeks based on Supplier delivery.
  • Utah

    Utah Department of Alcoholic Beverage Services

    Email:  Chris Brunelli
    Phone: (801) 977-6827
     

    Special Order/Temporary Listing Process

    • National Account places an order online. It is in the Chain Account's best interest to have one National Account Manager expedite a Special Order on behalf of all On-Premise Accounts prior to the promotion date.
    • UTABS reviews the online request including volume per the requirements defined during the order process. UTABS responds with pricing, totals, and other pertinent information required to accept the order.
    • The National Account agrees to the terms and pricing.
    • UTABS creates a Purchase Order (PO) and sends it to the Supplier.
    • Supplier fulfills order to ship to warehouse.
    • UTABS receives shipment into the warehouse.
    • UTABS cross docks delivery with order locations of UTABS store where the product is to be shipped for pickup by Account.

    Product Collection

    • All On-Premise orders are picked up at the nominated UTABS store.

    Order Initiation

    • National Account Manager should notify UTABS on behalf of all Accounts for the full Special Order Product placement.

    Minimum Quantity

    • One case minimum, however, for ongoing products the UTABS store may split cases for Accounts to share if previously arranged

    Order Placement

    Timing

    • For previously ordered products, it can take as little as 1-2 days.
    • For new products, it may take two weeks to get the PO confirmed, then it’s up to the Supplier to get the logistics in place and confirm PO for shipping to UTABS
    • Delivery is 3-8 weeks once PO is issued.
    • Courier shipment can reduce timing.
  • Vermont

    Vermont Department of Liquor  and Lottery, Division of Liquor Control

    Email: Pam Adams
    Phone: (802) 828-2347
     

    Special Order/Temporary Listing Process

    • Account requests product through the DLC and determines which contract store they will pick up from.
    • Supplier or Broker (Vendor of Record) submits product info/quote to the state. Once the product is in the state it will stay in warehouse stock if requested. 
    • Account notified by DLC when a product becomes available in the contract store.

    Product Collection

    • Pickup from designated Vermont contract agency store.

    Order Initiation

    • Account
    • Supplier
    • Broker

    Minimum Quantity

    • Three bottle minimum

    Order Placement

    • Account must place an order online through the DLC Licensee Portal or with their local agency store.
    • https://802spirits.com/SO
    • Phone: (802) 828-2347 
    • Email: Pam Adams
       

    Timing

    • Expected turnaround 2-4 weeks based on Supplier delivery.  
    • Shipment to the contract agency store can take up to 2 weeks.
    • Courier shipment by Supplier to DLC Warehouse can reduce timing.
  • Virginia

    Virginia Alcoholic Beverage Control Authority

    Email:  Robin Fox
    Phone: (804) 213-4524

    Special Order/Temporary Listing Process

    • Virginia Alcoholic Beverage Control Authority provides a Special Order Catalog (SOC) with 200+ items that are carried. The VA ABC stores can order from the SOC.
    • Account initiates the order with VA ABC Retail Store.
    • VA ABC Retail Store contacts VA ABC warehouse to inquire about order.
    • VA ABC contacts the Supplier to get information about product to order.
    • Supplier presents special orders to the state (product info/quote). If the product is going to a National Chain, the VAABC typically lists immediately. Supplier must provide which VA ABC Retail Stores the On-Premise Account will purchase from. VA ABC makes the determination if product can be sold
      by the case or by the bottle.
    • On Premise Account purchases from their selected state retail store 

    Product Collection

    • As orders and products arrive in the distribution center, they are shipped to VA ABC retail stores in 7-14 business days, depending on the store shipping schedule. 
    • On-premises accounts pick up from their nominated store.

    Order Initiation

    • On-premises accounts.

    Minimum Quantity

    • Special orders must be shipped in case of quantities to stores.  
    • Bottle purchases may be permitted by accounts from the store.

    Order Placement

    • On-premises accounts place orders in person, by phone, fax, or email with their selected VA ABC store.

    Timing

    • Approval and PO can be within 1-3 days.
    • 4-6 weeks depending on Supplier's shipping schedule to Virginia ABC’s distribution center.
    • VA ABC warehouse ships to VA ABC retail stores in 7-14 business days, depending on the store shipping schedule. 
  • West Virginia

    West Virginia Alcohol Beverage Control Administration

    Kimberly Canterbury Hayes 
    Spirits , Wine, and Order Entry Manager
    Phone:  (304) 356-5562
    Fax: (304) 558-0081

    Special Order/Temporary Listing Process

    • Supplier, Broker or National Account contacts retail store or WVABC and notifies of impending order.
    • WV ABC collects product info/quote from Supplier and procures the product. WV ABC can turnaround a Special Order in as little time as 15 minutes if Supplier provides all required information to initiate the order.
    • Supplier ships product to WV ABC via any means e.g. FEDEX for expedited orders.
    • WV ABC will hold inventory in warehouse for ongoing program or will list product.
    • WV ABC ships product to the Retail Store on a weekly delivery schedule. The off-premise Account must buy a full case. Cases can be split into bottle purchases for the On Premise Account, but only at the Retail Store location.

    Product Collection

    • All orders and products are shipped per the weekly retailer delivery.
    • Or can be collected by the retailer at the WV ABC “will call”.

    Order Initiation

    • National Account Manager
    • On-Premises Account 
    • Licensed Broker
    • Supplier

    Minimum Quantity

    • All Special orders must be in case of quantities to the retail.  
    • On-Premises Accounts can purchase by the bottle from the retailer.

    Order Placement

    Timing

    • 4-6 weeks depending on Supplier shipping schedule to WVABC warehouse.
    • Up to one week to Account after delivery to WV ABC. (Based on store delivery schedule)
    • Timing can be significantly reduced by Supplier using faster shipping method (courier) for immediate delivery to the WV ABC warehouse.
  • Wyoming

    Wyoming Department of Revenue Liquor Division

    Email:  Mindy Golden
    Phone: (307) 777-6455

    Special Order/Temporary Listing Process

    New item

    • If a new product is submitted for Special Order, the WLD will review, and request price quotation information from the Supplier.
    • The supplier provides product information and price quotation.
    • Purchase Order placed by state with Supplier.
    • When Special Order arrives at the WLD warehouse, WLD immediately puts Special Order item in shipping area for next day shipping assuming Account has met minimum order or is paying extra shipping charge. 

    Previously sold item

    • Special Orders are not stored in the warehouse.
    • Previously ordered products are ordered in the same manner as new products with the exception of requiring a price quote from the Supplier.

    Product Collection

    • All orders and products are shipped generally within 24 hours of the order being delivered to the WLD warehouse assuming the Account has met minimum 4 case order or is paying an extra shipping charge. 

    Order Initiation

    • Accounts must initiate an order for their individual restaurants at least 6 weeks prior to the promotion. 

    Minimum Quantity

    • All Special orders must be in case quantities.

    Order Placement

    Timing

    • Four to six weeks depending on Supplier delivery schedule. This assumes the Supplier has provided all necessary information to be approved by WLD.